PAYMENT OPTIONS
Pearlscent.co accept payments via Credit or Debit card and PayPal.
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How long does delivery take?Pearlscent.co offers standard shipping in Malaysia. Please see approximate delivery times at our Shipping & Returns page.
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Does Pearlscent.co ship internationally?Due to the current situation and newly opening for our online business, we will be unable to ship international orders. We apologised for any inconvience caused and thank you for your patience and support.
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My order hasn't arrived yet.If you have any queries in regard to the whereabouts of your parcel, you can contact us at pearlscent.co@gmail.com
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How do I know if my order has been dispatched?Once your parcel has been collected and scanned, you will receive an email notification.
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How long does delivery take?Pearlscent.co offers standard shipping in Malaysia. Please see approximate delivery times at our Shipping & Returns page.
-
Does Pearlscent.co ship internationally?Due to the current situation and newly opening for our online business, we will be unable to ship international orders. We apologised for any inconvience caused and thank you for your patience and support.
-
My order hasn't arrived yet.If you have any queries in regard to the whereabouts of your parcel, you can contact us at pearlscent.co@gmail.com
-
How do I know if my order has been dispatched?Once your parcel has been collected and scanned, you will receive an email notification.
online
orders
01/
Can I exchange items online?
Items purchased online can be refunded through our online process. Visit our Shipping and Returns page to begin your return!
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02/
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
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03/
Can I order over the phone?
No, Pearlscent.co cannot process orders or payments via phone.
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04/
I haven’t received my order confirmation email.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team at pearlscent.co@gmail.com
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05/
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us
page on our website.
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06/
Can I cancel my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team via pearlscent.co@gmail.com and we will assist as best we can.
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07/
My item(s) is wrong, damaged or missing.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at pearlscent.co@gmail.com
